Cancellation Request
Need to cancel an order? Fill out the form below. If your order has not shipped yet, we will cancel it and issue a full refund. If it has already shipped, our 30-day money-back guarantee applies — see the Refund & Return Policy. You will receive an e-mail confirmation once your cancellation is processed.
You can also reach us directly at support@elaralive.com or +1 (718) 316-8226 (Monday through Friday 8am to 8pm and Saturday 9am to 5pm ET).
This form opens a pre-filled e-mail in your mail app, addressed to our support team.
Orders are delivered in 7–10 business days across the United States and Canada — shipping is free on every order.
We offer a 30-day money-back guarantee. If you are not satisfied, contact us within 30 days of your order for a full refund.
All of our products are tested and verified through a 3rd party to ensure accuracy. We test for potency & pesticides. View lab reports