Refund & Return Policy

UPDATED IN AUGUST 2026

VENDARI INC., a corporation organized and existing under the laws of the State of Florida, having its principal place of business address at 1508 Bay Road, Suite 1101, Miami Beach, FL 33139, hereinafter referred to as “Vendari”, outlines the procedures and terms related to refunds and returns for products purchased through Vendari in this Refund and Return Policy (“Policy”). Vendari operates as the Merchant of Record (“MoR”) for all consumer purchases. Under this model, Vendari is the legal seller for every sale and, accordingly, is responsible for processing refunds and returns in accordance with this Policy, without prejudice to the Suppliers’ obligations toward Vendari.

1. GENERAL GUIDELINES

At Vendari, ensuring customer satisfaction is paramount for us. All products sold through Vendari, come with a 30-day money-back guarantee for all products, counted from the order or delivery date, whichever is later. Some products may offer an extended refund period, so we encourage all customers to review the product’s sales page or label for specific policies. No Supplier may offer or advertise refund or return terms that are less protective than those set out in this Policy, and any extended refund period or other additional commitment is honored by Vendari only where it has been published through the Vendari system. Should a customer need assistance, our dedicated Vendari support team is committed to providing the best possible help. This money-back guarantee is a voluntary commercial commitment offered alongside, and does not limit or replace, any mandatory statutory rights available to customers under applicable law, including the statutory rights described in Section 5. However, if a customer is not fully satisfied with their purchase for any reason within the specified period (30 days), we will promptly provide them with a return address to facilitate a refund or exchange. Refunds are issued in full, except that returns of physical products requested for reasons of customer preference may be subject to the restocking fee described in Section 2, where applicable.

2. RESTOCKING FEE (PHYSICAL PRODUCTS)

2.1 APPLICATION

For physical products returned solely because the customer changed their mind or no longer wishes to keep the item, a restocking fee of up to 20% of the product price may apply where permitted by applicable law, provided that the applicable fee was clearly disclosed before purchase. The fee is deducted from the refund and covers the costs of inspecting, handling and reprocessing the returned item. The percentage and the categories of products to which it applies are determined solely by Vendari. Where a restocking fee applies, the original outbound shipping cost is not refunded. For the purposes of this Section, the customer’s jurisdiction is determined by the billing address associated with the payment method used for the order. Where the delivery address is located in a jurisdiction in which the restocking fee does not apply, no restocking fee is charged.

2.2 EXEMPTIONS

No restocking fee applies where:

(i) the product is defective, damaged upon delivery, or the incorrect product was shipped; or (ii) the fee is prohibited or restricted by applicable law. The restocking fee is further not applied: (i) to customers resident in the European Union, the European Economic Area or the United Kingdom, in respect of any refund or reimbursement, whether made under the money-back guarantee described in Section 1 or under the statutory right of withdrawal described in Section 5.1; or (ii) to customers resident in the State of Hawaii.

2.3 DISCLOSURE AND RECORD OF THE RESTOCKING FEE

Where a restocking fee applies, its amount or percentage, together with the applicable return period and conditions, is displayed clearly and conspicuously before the customer is asked to provide payment or billing information. The fee actually applied always corresponds to the terms so disclosed.

3. RETURN PROCESS

To return a product and request a refund under this Policy, the customer must follow the steps below. All purchases through Vendari are one-time, straight-sale transactions; no subscription or recurring billing is offered.

Step 1 — Contact. Within the 30-day period described in Section 1, contact Vendari Support by email at support@elaralive.com, or through the order lookup page when available, informing the order number and the reason for the return.

Step 2 — Return authorization. Vendari Support will confirm eligibility and provide the return address and return instructions. Products must not be shipped back before the return instructions are received; packages sent without prior authorization or marked “Return to Sender” cannot be processed.

Step 3 — Shipment of the return. The customer must ship the product to the address indicated within 14 days of receiving the return instructions, using a shipping method with tracking. Unless the product is defective, damaged upon delivery, or the incorrect product was shipped, return shipping costs are borne by the customer. Vendari is not responsible for returned items lost in transit without proof of delivery.

Step 4 — Inspection and refund. Upon receipt, the returned product is inspected. The refund is issued to the original payment method within the timeframe described in Section 4, less any restocking fee applicable under Section 2. Digital products, where eligible, do not require any physical return.

4. REFUND PROCESSING

You can contact us anytime by sending an email to: support@elaralive.com You can always access all your orders, track packages, and make changes under the order lookup page. Once a refund is approved, Vendari issues the corresponding amount to the original payment method without undue delay and within the timeframe established in this Policy and by applicable law. The time for the refunded amount to post to a customer’s account or appear on a statement depends on the customer’s card issuer or payment provider billing cycle and is outside Vendari’s control. Please note that refunds will only be issued to the original payment method used at the time of purchase. Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund within 10 (ten) business days, less any restocking fee applicable under Section 2. Digital Product Refunds: Refunds for digital products are typically processed within 7 days. However, please note that the refunded amount may post according to your card issuer or payment provider billing cycle, as described above.

5. STATUTORY RIGHTS AND REGIONAL VARIATIONS

This Policy applies without prejudice to any mandatory consumer rights that may be available to customers under the laws applicable in their country or region of residence. Where local law grants consumers additional or more protective rights, including statutory withdrawal or cancellation rights applicable to consumers in the European Union, the European Economic Area, and the United

Kingdom, those rights shall prevail to the extent required by the applicable legislation, and the regional terms set out below shall apply.

5.1 EU/EEA AND UK CONSUMERS: RIGHT OF WITHDRAWAL

If a customer is a consumer resident in the European Union, the European Economic Area, or the United Kingdom, and the purchase is a distance contract, the customer has the right to withdraw from the contract within 14 days without giving any reason. This right and the money-back guarantee described in Section 1 run in parallel and are not added together; the customer benefits from whichever period is longer. The 14-day withdrawal period begins: (i) for physical products, on the day after the customer, or a third party indicated by the customer other than the carrier, acquires physical possession of the goods; and (ii) for services and for digital content not supplied on a tangible medium, on the day after the contract is concluded. To exercise the right of withdrawal, the customer may notify Vendari of the decision to withdraw by a clear statement, using the contact details in Section 9. A model withdrawal form is available from Vendari support upon request. Where the customer withdraws, Vendari will reimburse all payments received, including the standard delivery cost of the original outbound shipment, using the original payment method, without undue delay and no later than 14 days from the day Vendari is informed of the withdrawal. For physical products, Vendari may withhold reimbursement until the goods are received back or the customer supplies evidence of return, whichever is earlier. The customer bears the direct cost of returning physical products, unless Vendari has agreed otherwise or failed to inform the customer of this cost. No restocking fee, administrative charge or other fee is imposed on the customer by reason of a reimbursement made under this Section 5.1. Where the customer has handled the goods beyond what is necessary to establish their nature, characteristics and functioning, Vendari may deduct from the reimbursement an amount corresponding to the resulting diminished value of the goods. Any such deduction is assessed on a case-by-case basis and supported by documentation, including a photographic record and a condition checklist, and is never applied as a fixed percentage. To the extent permitted by applicable law, the right of withdrawal does not apply to: (i) digital content supplied on a non-tangible medium where supply has begun with the customer’s prior express consent and acknowledgment that the right of withdrawal is thereby lost; (ii) goods made to the

customer’s specifications or clearly personalized; and (iii) sealed goods unsealed after delivery which are not suitable for return for health-protection or hygiene reasons. These rights are additional to the customer’s statutory rights regarding goods and digital content that are not as described, not of satisfactory quality, or not fit for purpose.

6. PRIVACY AND DATA PROTECTION

Personal and payment data processed in connection with refunds and returns is handled in accordance with VENDARI’s Privacy Policy, available at https://elaralive.com/privacy-policy.html, which governs the collection, use, storage, and protection of such data.

7. CHANGES AND UPDATES TO THIS POLICY

This Policy may be subject to revisions deemed necessary by Vendari to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.

8. TERM

This Policy shall come into effect upon its publication date and shall remain in force indefinitely.

9. CONTACT INFORMATION

For any question, refund request, return authorization, or complaint related to this Policy, the customer may contact:

Legal name: VENDARI INC., a corporation organized and existing under the laws of the State of Florida.

Address: 1508 Bay Road, Suite 1101, Miami Beach, FL 33139, United States.

Email: support@elaralive.com

Phone: +1 (718) 316-8226

10. VERSION HISTORY

Version	Description	Date	Prepared by	Approved by
EN-US-001	Initial publication of the Refund and Return Policy.	December, 2025	Legal & Regulatory Affairs Department	Board of Directors
EN-US-002	Aligned terminology with the AML/CFT Policy, added the Merchant of Record framing, cross-references to the Privacy Policy and to statutory withdrawal rights, restructured the section numbering, and added version history.	July, 2026	Legal & Regulatory Affairs Department	Board of Directors
EN-US-003	Drafting and clarity adjustments, and updates to align the Policy with applicable local consumer legislation.	July, 2026	Legal & Regulatory Affairs Department	Board of Directors
EN-US-004	Introduced a restocking fee for returns of physical products made by customer choice in jurisdictions where permitted, with a mandatory exemption in every jurisdiction for defective products and shipping errors; expressly excluded the fee for customers resident in the European Union, the European Economic Area and the United Kingdom, and for the State of Hawaii.	August, 2026	Legal & Regulatory Affairs Department	Board of Directors